TERMS & POLICIES
Backcountry Medical Guides has designed our program model to be participant-focused with logistics and risk management in mind. We maintain small group sizes to facilitate low instructor to participant ratios, active training itineraries, and high-value experiential education. Therefore, we have outlined a straightforward Cancellation and Transfer Policy to assist in our goals.
Quick Policy Highlights
—> A 25% deposit is non-refundable once your seat is reserved
—> 31+ days before your course: 75% refund
—> 30–15 days before your course: 50% refund
—> 14 days–24 hours before your course: 50% credit toward a future course (valid one year)
—> Less than 24 hours before your course: no refund or credit
—> Course transfers may be available depending on timing and availability
Please review the full policy below for complete details.
Course Registration & Deposits for Public Courses
Upon registration, 25% of program tuition is a nonrefundable deposit. This deposit holds your place in the program and covers all costs associated with registration.
| Time Before Course Start | Refund Policy |
|---|---|
| 31+ days | 75% refund |
| 30–15 days | 50% refund |
| 14 days–24 hours | 50% credit toward a future course |
| Less than 24 hours | No refund or credit |
Credits must be used within one year of the original purchase date and can be applied to any BMG course.
In the unlikely event that Backcountry Medical Guides needs to cancel a program due to weather or other world events, participants will receive a 100% refund or may transfer their program fees into a future program offering with no transfer fee.
In very rare instances, Backcountry Medical Guides may need to cancel a program due to low enrollment. It is our goal that all BMG programs allow participants to learn with and from other participants. Our hands-on approach means that every program requires a minimum number of participants to make scenarios and other field-learning productive. If we anticipate the need to cancel due to low enrollment, participants will be notified at the earliest possible opportunity. Participants will receive a 100% refund or may transfer their program fees into a future program offering with no transfer fee.
Course Transfers
Participants are able to transfer to a different program if done so at least one month prior to the start date of the originally registered program. To do so, there is a $40 non-refundable transfer fee. Only one transfer is allowed per registration and no refunds will be granted after the transfer.
For transfers made within one month of the original registered program date, 50% of program fees can be used to transfer into a different program. Participants will be liable to pay the remaining balance after 50% of program fees have been applied to the program. No transfers will be accepted within 24 hours of the start of the program.
Private Courses
Cancellations and transfers from our private programs are dependent on the specific program's terms and conditions. Please reach out to info@backcountrymedicalguides.org for more information.
Leaving a Course Early
If a participant needs to leave a program early for any reason including but not limited to illness, a family emergency, work, etc., no refund or future credit will be given.
Food Plans
If a participant has purchased a meal plan and needs to cancel, transfer, or leave early from a program, no refund will be given unless BMG has not yet bought supplies. Supplies are purchased one week out from a program’s start date. If supplies have not been purchased, the participant will receive a full refund/transfer.
Product Orders
We sell a limited selection of gear and first aid kits through our online shop. Because many of our products include medical supplies, we are unable to accept returns once items have shipped.
If your order arrives damaged or incorrect, please contact us at info@backcountrymedicalguides.org within 7 days of delivery and we'll work with you to make it right.